Voice AI can give wrong answers when it misunderstands requests or pulls...

https://rileysnewcolumn.readspirex.com/posts/how-many-times-should-a-voice-bot-retry-authentication-before-handoff

Voice AI can give wrong answers when it misunderstands requests or pulls incorrect info. A practical way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation