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When partners quit: why weak design discipline ruins CRM implementations

https://claytonnujn348.timeforchangecounselling.com/are-automated-capital-account-statements-and-relationship-capture-worth-the-hype-a-practical-skeptical-review

CRM projects commonly miss targets — and the numbers should make executives uneasy That moment changed everything: a partner lead said, "We won't change our process for this tool," walked out of the room, and the project lost momentum