Listen without rushing to fix things, ask what would help today, and offer one...

https://brightquillio.com/s/8CAYIXBQ2JNvaNUiMpDIc

Listen without rushing to fix things, ask what would help today, and offer one practical step, like helping book an appointment. You can say, “Want me to sit with you while we call?” Set limits kindly. Support may take more than one conversation.