Listen, ask what would help, and offer one step, like sitting with them during...

https://www.bright-bookmarks.win/start-by-listening-without-rushing-to-fix-things-then-ask-what-kind-of-help

Listen, ask what would help, and offer one step, like sitting with them during a call. Say, “I’m here. Want help finding support?” Set kind boundaries. They may need more than one conversation before they’re ready to accept help.