Intel support center
https://echo-wiki.win/index.php/Intel_Developer_Resources_Expand_With_New_Frameworks_and_Open-Source_Tools
When my computer started acting up, I reached out to the Intel support center for help. They helped me diagnose a driver issue that was causing random crashes, and the agent walked me through updating the firmware step by step. It wasn't instant, but I appreciated the follow-up email to confirm everything was running smoothly again.