I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://www.bookmark-xray.win/after-testing-ai-customer-service-platforms-for-years-i-ve-seen-real

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets