AI customer service platforms in 2026 are shifting from just assisting agents...

https://ericksexcellentblog.image-perth.org/freshdesk-freddy-ai-is-it-enough-for-a-small-team

AI customer service platforms in 2026 are shifting from just assisting agents to actually resolving issues on their own. Teams are hitting up to 70% automation within a week, cutting costs from $3 per interaction down to under $0.50